When it comes to choosing a repair shop, many experts praise the virtues of the clean facility, a wall covered with technician certificates or a coffee pot and some tasty snacks. While these items are important, four vital questions tell most of the story:

1. Will the service advisor or tech take the time to listen to your description of the car’s problem?

2. Can they explain things to you in layman’s terms?

3. If necessary, will they test-drive the car with you?

4. Do they have the knowledge and equipment to diagnose and fix the problem the first time?

When choosing a car repair professional, ask them these questions. Basically, interview them. Also, see how the tech changes your oil before you take them more serious or complicated problems.